Legal
Terms & Conditions
01. Pre-Order & Pickup Policy
All orders are pre-orders. Once your order is confirmed and payment is processed, your loaf will be baked fresh for your selected pickup date at 725 Savona Mill Lane, Charlotte, NC.
02. No Cancellations
All sales are final. We do not accept cancellations once an order has been placed and payment has been processed.
03. Refund Policy
Refunds are only issued if Diez Manos is unable to fulfill your order. In that case, you will be notified by email and a full refund will be processed within 5-7 business days to your original payment method.
04. Date Changes
If you need to change your pickup date, you must contact us at hello.diezmanos@gmail.com at least 48 hours before your original pickup date. Date changes are subject to availability and are not guaranteed.
05. Allergen Notice
Our products are gluten-free, but are made in a kitchen that may handle other allergens including eggs, dairy, and tree nuts. If you have any allergies or dietary restrictions, please note them in the "Notes" field at checkout. We will do our best to accommodate your needs, but we cannot guarantee a completely allergen-free environment. For severe allergies, please contact us at hello.diezmanos@gmail.com before placing your order.
06. Payment
All payments are processed securely through Stripe. By placing an order, you authorize Diez Manos to charge your card for the full order amount.
07. Contact
For any questions or date change requests: hello.diezmanos@gmail.com